Important notes 1

Payment Methodss Our Flexible Payment Options for Your Trip

At our agency, we understand the importance of financial flexibility when organising your trips. That is why we offer multiple payment options, detailed below, so that you can choose the one that best suits your needs.

1. Payment via Bank Slip or Pix

Monthly instalments with no interest, with the full amount paid up to 5 days before the date of travel.

Full Advance Payment: To confirm your booking, you must pay the full cost of the trip before it begins. This payment can be made either via bank slip or Pix, in monthly instalments.

Interest-Free Advantage: A major benefit of paying by bank slip or Pix is that there is no interest, making this an economical and practical option for planning your trip without additional costs.

2. Payment by Credit Card

Interest-free instalments: for coach excursions, you can pay in up to 10 interest-free instalments by credit card. For packages including air travel, your consultant will advise you of the card payment terms.

Important Tips:

Financial Planning: We recommend reviewing the payment options in line with your financial planning. The right choice can help you manage the costs of your trip more effectively.

Check the Terms: Before making a payment, please do not hesitate to contact us to clarify any questions about payment terms, interest, deadlines and other relevant matters.

Our team is always ready to help you find the best payment method, ensuring a smooth and enjoyable travel experience. Plan your next adventure with us!

Important notes 2

Cancellation by the passenger (request submitted in writing):

• More than 30 days before departure: retention of up to 10% of the total package price (administrative fee).
• Between 21 and 30 days before departure: retention of up to 20% of the total package price.
• Less than 21 days before departure: retention of costs already substantiated by Benturismo (hotels, transport, tickets and operating fees), which may amount to the full amount paid.

The amount paid as a deposit/down payment is administrative in nature and is non-refundable if the passenger cancels.

Whenever possible, the passenger may nominate another person to take their place, provided they meet the package requirements and Benturismo approves.

Cancellation by Benturismo: if the trip is cancelled by the agency (for example, due to insufficient passenger numbers), all amounts paid will be refunded within 30 calendar days.

Late payment: an overdue instalment incurs a 1% penalty on the overdue amount and interest of 1% per month, calculated in proportion to the days overdue.

Transport: the vehicle (van, minibus or coach) is selected according to the number of confirmed passengers, always with safety and comfort in mind.

For both coach and air excursions, changes of date or refunds for unused portions of the journey are not permitted.

Abandoning the trip - Once the excursion has begun, passengers who abandon it for any reason are not entitled to a refund for any paid services they do not use.

Boarding

The CONTRACTING PARTY/PASSENGER acknowledges that they must comply with all the times communicated to them and are responsible for any delay and its consequences. They must report for boarding with their original photo identification documents and identify themselves to the company representative who will be present at the time.

Documentation

For domestic trips using air and/or road transport, an original identification document in good condition must be presented (any one of the following: Identity Card; National Passport; National Driving Licence (photo version); Professional Cards issued by National Councils (photo versions); Work Card). Passengers who present themselves without the aforementioned documentation, or whose documents are illegible and/or defaced, will not be allowed to board.

Boarding of Minors: For minors under 16 years of age (not yet 16) boarding domestic trips (Law No. 13.812/2019), they must be accompanied by one of their parents or grandparents, a guardian, or a sibling or uncle/aunt over 18 years of age, with documentary proof of the relationship (the minor's original Birth Certificate or an authenticated copy). If accompanied by an adult who is not related as described above, written authorisation from the father or mother, or guardian, with their signature notarised, is required. If travelling unaccompanied, judicial authorisation from the Juvenile and Youth Court is required, all in accordance with Articles 83 to 85 of the Statute of Children and Adolescents - Law No. 8.069/90. Passengers can obtain further information about the required documentation from the Federal Police (www.dpf.gov.br).

Important: Birth certificates will not be accepted for anyone over 12 years of age. In cases of theft, robbery or loss of an identification document, a police report issued within the last 60 days is valid.

Accommodation for Minors: For a child (under 12 years of age) or adolescent (under 18 years of age) to be accommodated, they must be accompanied by a person mentioned in the paragraph above, unless expressly authorised to stay by their parents or guardian, in writing and with the signature notarised, all in accordance with Article 82 of the Statute of Children and Adolescents - Law No. 8.069/90.