Important Notes 1

Payment Methodss Our Flexible Payment Options for Your Trip

At our agency, we understand the importance of financial flexibility when organizing your trips. That is why we offer multiple payment options, detailed below, so you can choose the one that best suits your needs.

1. Payment via Bank Slip or Pix

Monthly installments with no interest, with the full amount paid off up to 5 days before the travel date.

Full Advance Payment: To confirm your reservation, you must pay for the entire trip before it begins. This payment can be made either via bank slip or via Pix, in monthly installments.

Interest-Free Advantage: A major advantage of paying by bank slip or Pix is the absence of interest, making this an economical and practical option for planning your trip without additional costs.

2. Payment by Credit Card

Installments with no interest: for road excursions, you can pay in up to 10 interest-free installments by credit card. For packages with airfare, the card terms will be provided by your consultant.

Important Tips:

Financial Planning: We recommend reviewing the payment options in light of your financial plan. The right choice can help you better manage your travel costs.

Check the Terms: Before making a payment, please feel free to contact us with any questions about payment terms, interest, deadlines, and other relevant matters.

Our team is always ready to help you find the best payment method, ensuring a smooth and enjoyable travel experience. Plan your next adventure with us!

Important Notes 2

Cancellation by the passenger (request made in writing):

• More than 30 days before departure: up to 10% of the total package price retained (administrative fee).
• Between 21 and 30 days before departure: up to 20% of the total package price retained.
• Less than 21 days before departure: retention of costs already documented by Benturismo (hotels, transportation, tickets, and operating fees), which may amount to the total amount paid.

The amount paid as a deposit/down payment is administrative in nature and is non-refundable in the event of cancellation by the passenger.

Whenever possible, the passenger may nominate another person to take their place, provided that they meet the package requirements and have Benturismo's approval.

Cancellation by Benturismo: if the trip is canceled by the agency (for example, due to an insufficient number of passengers), all amounts paid will be refunded within 30 calendar days.

Late payment: an overdue installment is subject to a 1% late fee on the overdue amount and interest of 1% per month, proportional to the number of days late.

Transportation: the vehicle (van, minibus, or bus) is determined according to the number of confirmed passengers, always with safety and comfort in mind.

For both road and air excursions, date changes or refunds for unused segments are not permitted.

Abandonment of the trip - Once the excursion has begun, a passenger who abandons it for any reason is not entitled to any refund for paid services that were not used.

Boarding

The CONTRACTING PARTY/PASSENGER acknowledges that they must comply with all schedule instructions provided to them, and is responsible for any delays and their consequences. They must arrive for boarding carrying their original personal photo identification documents and identify themselves to the company representative who will be present at the time.

Documentation

For domestic travel using air and/or road transportation, an original, valid identification document must be presented (any one of the following: Identity Card; National Passport; National Driver's License (with photograph); Professional Licenses issued by National Councils (with photograph); Work Card). Passengers who arrive without the above-mentioned documentation, or whose documentation is illegible and/or defaced, will not be allowed to board.

Boarding of Minors: For domestic travel, minors under 16 years of age (not yet 16) (Law No. 13.812/2019) must be accompanied by one of their parents or grandparents, a guardian, or a sibling or uncle/aunt over 18 years of age, in all cases providing documentary proof of the relationship (by means of the minor's original Birth Certificate or a Certified Copy). If accompanied by an adult who does not have one of the family relationships described above, written authorization from the father or mother, or guardian, with their signature notarized, is required. However, if traveling unaccompanied, judicial authorization from the Juvenile Court is required, all in accordance with Articles 83 to 85 of the Child and Adolescent Statute - Law No. 8.069/90. Passengers can obtain more information about the required documentation from the Federal Police (www.dpf.gov.br).

Important: Birth certificates will not be accepted for anyone over 12 years of age. In cases of theft, robbery, or loss of the identification document, a police report issued less than 60 days ago is valid.

Accommodation of Minors: For a child (under 12 years of age) or adolescent (under 18 years of age) to be accommodated, they must be accompanied by a person mentioned in the paragraph above, unless expressly AUTHORIZED to stay by their parents or guardian, in writing and with the signature notarized, all in accordance with Article 82 of the Child and Adolescent Statute - Law No. 8.069/90.